Responsible Gaming
Gambling Should Be Entertainment, Not Income
Live dealer casinos should only be enjoyed as a form of entertainment. Gambling is never a reliable way to earn money or solve financial problems. Always gamble with money you can afford to lose, and never view it as an investment or income source.
Set a budget for entertainment purposes only, and stick to it. Remember that the house always has a mathematical advantage in casino games.
Age Verification
In New Zealand, you must be 18 years of age or older to participate in gambling activities, including live dealer casino games.
If you are under 18, we urge you not to gamble. Gambling at a young age can lead to serious problems later in life. Licensed casinos are required to verify your age before allowing you to play.
Warning Signs of Problem Gambling
Be aware of these warning signs that may indicate problem gambling:
- Chasing losses: Continuing to gamble to try to recover money you've lost
- Hiding gambling: Being secretive about your gambling activities or lying about how much you gamble
- Loss of control: Being unable to stop gambling or stick to your limits
- Neglecting responsibilities: Missing work, school, or family commitments due to gambling
- Increasing stakes: Needing to gamble with larger amounts to get the same excitement
- Financial problems: Borrowing money or experiencing debt related to gambling
- Mood swings: Becoming irritable or anxious when not gambling
- Failed attempts to quit: Repeated unsuccessful efforts to reduce or stop gambling
- Relationship strain: Arguments with family or friends about your gambling
- Using gambling to escape: Gambling to cope with stress, anxiety, or depression
If you recognise any of these signs in yourself or someone you know, help is available.
Self-Help Tools & Responsible Gaming Features
Most licensed casinos offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose in a session
- Time Limits: Set a maximum duration for your gaming sessions
- Reality Checks: Receive regular reminders during gameplay about how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from a casino or multiple casinos
- Account Cooling Off: Take a break from gambling for a set period
Use these tools proactively to maintain healthy gambling habits. They are there to protect you.
Support Organisations & Help Services
If you or someone you know needs help with problem gambling, these organisations provide free, confidential support:
New Zealand
- Problem Gambling Foundation: 0800 664 262 (free helpline) | www.pgf.nz
- Gambling Helpline: 0800 006 886 | Available 24/7
International Support (if needed)
- Australia: Gambling Help Online — www.gamblinghelponline.org.au
- United Kingdom: GamCare — www.gamcare.org.uk | GamStop — www.gamstop.co.uk
- Canada: Responsible Gambling Council — www.responsiblegambling.org
- United States: National Council on Problem Gambling — www.ncpgambling.org
All these services are confidential and can provide counselling, advice, and support strategies tailored to your situation.
If You Need Help
If you believe you have a problem with gambling, please reach out today. Seeking help is a sign of strength, not weakness. The sooner you reach out, the sooner you can get support.
Contact the Problem Gambling Foundation (NZ) on 0800 664 262 or visit www.pgf.nz for confidential support.
Remember: You are not alone, and help is always available.